Warranty


Warranty coverage:

Fibenare guitars & basses are covered by a limited warranty for twenty (20) years against faulty workmanship and defective materials. This warranty is valid for the original purchaser only. The Limited Warranty applies for the hardwares and electronic components originally installed by the manufacturer and is valid for a period of five (5) years from the date of the original retail purchase. Only Fibenare and its contracted partners are authorized to do repairs under warranty. No other kind of written or oral warranty applies.

The Warranty does not cover:

Damage or defects due to modification, misuse, abuse, improper maintenance or abnormal strain.
Defects in finish, cracks, splitting or warpage of wood due to changes in temperature or humidity, exposure to sun, fire, moisture and chemicals.
Accidental or intentional damage.
Normal wear and tear of any part of the instrument, including strings, jacks, controls and switches, worn frets, plated surfaces, pickguards.
Any damage from accessories (synthetic straps, etc.).
Damage from improper setup of the guitar.
Case and case hardware wear and tear.
Any non-factory-installed electrical/electronic components or tuning hardware.
Asserted defects involving subjective personal likes or judgements (tone of the instrument, natural wood color, wood grain, etc.).
Any instrument whose trademark, name, or serial number have been altered or removed.
In no event shall Fibenare be liable for any indirect, incidental, or consequential damages, including – but not limited to – time, wages or lost profits, of any nature or kind or damages to or loss of property.

To Obtain Warranty Service:

Return the guitar with it’s original invoice and it’s original certificate to the Fibenare dealer you bought the guitar from. If you are unable to return the guitar and it’s papers to the Fibenare dealer, please send these directly to Fibenare Guitars Co. and enclose a letter explaining the problem. The purchaser agrees to pay all postal and freight expences of the guitar to be repaired. If the warranty is to be continued after change of owner, the instrument has to be inspected by the manufacturer.

Care and storage instructions:

Fibenare guitars & basses are handmade from high quality solid wood that is carefully dried and seasoned. Therefore the instruments may be vulnerable to extreme climate conditions. To help maintain your guitar within factory specifications, please follow these instructions:
Always store the instrument in its hardcase.
Avoid long exposure to low or high humidities (50-70% is optimal).
Avoid exposing the instrument to low or high temperatures (14–25ºC is optimal).
Avoid storing your guitar near sources of hot, dry air (such as forced hot air heating ducts), or cold, damp areas (garages, basements).
To preserve the original condition of your fingerboard (lacquered ones are exceptions) please oil it with paraffin oil regularly – the optimal period is bi-monthly.
Preserve the instrument with the proper brand-named guitar care products.